Frequently Asked Questions

Shopping at myclosetreasures.com is easy. Just follow the step-by-step instructions here.
 

No, you can shop at myclosetreasures.com without registering with us.
 

As sizes can greatly vary, we advise that you compare the actual dimensions of each product that we have provided on the ‘measurements’ tab on every product page with your own body measurements.
 

All items are available unless ‘Sold Out’ is displayed on the product page. Please note that even if an item is in your shopping bag, it can still be bought by another customer till your order has been paid for and completed.
If the item you wish to buy is out of stock, please contact us.
 

Send us your enquiry here and we will get back to you as soon as possible.
 

We can only accept PAYPAL at the moment.
 

We presently ship to all countries.
 

Please note that at this moment we do not ship to Post Office boxes and Freight Forwarding addresses.
 

myclosetreasures.com does not charge any duties or taxes for your orders.
However, you may be liable, depending on the custom policies of your country, for import taxes, custom duties and other fees levied by your country.
Any additional charges relating to custom clearance must be borne by you as we have no control over these charges and cannot predict what they may be.
You should contact your local custom office for further details.
 

Unfortunately you can only ship to one address per order.
 

Unfortunately, we are unable to redirect orders once your items have been dispatched. 
Therefore, please ensure you provide the correct shipping address when completing your order.
 

Once your order has been completed, it is not possible to combine orders or add items to it.
 

After your order has placed, you will receive an email confirming that it has been received.
If any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
 

Once your order has been dispatched, you will receive an email confirmation of your shipping details.
All standard orders are shipped as Registered Articles whenever possible and a tracking number will be included to your confirmation when shipped.
You can track the status of your Registered Article at http://www.singpost.com/index.php?quickTool=TrackItem#Quick.
For express delivery, you can track your parcel status at http://www.speedpost.com.sg/TrackAndTrace.asp.
 

We aim to dispatch all orders within 24 hours. Orders placed over a weekend may require an additional day before dispatch.
Once your order has been dispatched, you will receive email confirmation of your shipping details and tracking number.
Estimated delivery times as provided under Shipping Information are to be used as a guide only and commence from the date of dispatch.
myclosetreasures.com is not responsible for any delays caused by destination customs clearance processes.
 

Join our mailing list here
We will send out mailers when we have new arrivals or promotions in store.
 

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